Access to treatment at Northenden House
At Northenden House Orthodontics we are committed to delivering a high level of care that everyone can access.
At the initial point of contact to the practice we can discuss your individual needs and your desired treatment outcome. All of our patients having access to our service is important to us and we have additional aids to help us with this. We hold an access ramp ensuring wheelchair users and patients with pushchairs can gain entry with ease. Our surgeries are all on the ground floor, one of which has wide entry access to accommodate everyone. We can arrange with you prior to your first consultation to make a Personal Evacuation Plan (PEP) so you know that you are in safe hands in the event of an emergency and how different scenarios would be dealt with.
Should English not be your first language then we can arrange an interpreter to attend. All of our consultations will be carried out in English by our consultants, this ensures the chaperone or dental nurse is able to validate what has been discussed. Unfortunately, we cannot allow you to bring a family member or friend in to translate as we cannot be sure that they are translating correctly and therefore consent for treatment would not be valid. Should you wish to bring a family member or friend with you for moral support we are happy to accommodate this where possible and under current guidance request that face masks are worn throughout the duration of your visit.
If you require a hearing loop, we have a portable one available at the reception desk which can be transported around the practice to be used during your appointment and then back at the reception desk whilst booking further appointments.
We want you to be fully informed about what is happening and we are happy to help in any way we can.
If you would like to discuss attending the practice for a consultation please don’t hesitate to contact us on 0161 884 1481.
- Mohammad Malik
